The purchased products cannot be gift card products (including recharges from major supermarkets), but can be game recharges or physical products.
Because there is an intermediary in BTCmai for purchasing on behalf of others, it may not be convenient for you to contact the merchant to solve the problem. Therefore, you should have sufficient understanding of the product before initiating a purchasing agency order.
In purchasing orders, you should provide accurate delivery information to ensure that you receive the goods correctly. If you find a problem, you should promptly negotiate with our customer support team. If the third-party e-commerce platform incurs additional costs or losses, you will be responsible for them.
After the third-party seller delivers the goods, the platform will update the order status in a timely manner, and provide a waybill number for physical products. You should check the progress of the goods in a timely manner. If you do not receive the goods after signing for the logistics progress, you should give us timely feedback for processing.
After you receive the goods, you should promptly check whether there are quality problems or defects. If you find any problems, you should report them to us immediately.
If a refund occurs during purchasing, and it is not caused by BTCmai's error, 8% of the fee will be deducted from the refund (excluding blockchain transaction fees).
Before purchasing, you need to confirm that the purchased goods have sufficient inventory for delivery. If the third-party seller is ultimately unable to deliver the goods, a refund will be charged at a standard return fee of 8% (excluding blockchain transaction fees).
2024-03-28 21:30:55 UTC